Terms & Conditions
A legal disclaimer
General Terms and Conditions Posh Paws Care
Acceptance of our services is deemed acceptance of our terms and conditions.
The client agrees to provide Posh Paws Care with full and honest information about their dogs during the booking procedures. Behaviour that may negatively impact our walker at Posh Paws Care should be disclosed at the time of booking. These include, but are not limited to, excessive barking, aggression, incontinence, separation anxiety, destructive behaviour, pulling, straying, fear, anxiety, reactivity, and phobias.
The client agrees that if their pet attacks another animal or person, including any representative of Posh Paws Care, and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred from injuries to another animal caused by their dog.
We reserve the right to stop walking a dog who shows aggression towards people.
We cannot be held responsible for damage to your property or injury to your pet unless we are shown to be negligent. We are insured for public liability, professional indemnity, injury to animals and key loss.
Health and Veterinary Care
We are unable to walk or train dogs who are ill with any kind of communicable (infectious) illness. Such illnesses must be disclosed to the administrator at Posh Paws Care where possible. In an emergency, a care visit to provide a wellness check, toilet break, and company may be provided by a walker where this can be planned in the daily schedule.
We cannot walk unspayed bitches who are on heat. We can instead provide a walk replacement enrichment visit and the opportunity to go to the toilet.
If a medical emergency arises, Posh Paws Care will make every effort to contact the client and, if that fails, their emergency contact. When time is of the essence, the client authorises Posh Paws Care to seek medical services at the client’s veterinary practice as detailed on their records. The client agrees to reimburse all services rendered by a veterinarian in accordance with the owner’s wishes as stated and signed in the veterinary release form.
The client will inform their veterinarian that Posh Paws Care will be caring for their pets while they are at work and if possible, arrange for card details to be held so that emergency payments can be made. Any veterinary fees incurred for your pets (and with your agreement) that Posh Paws Care has paid must be reimbursed within 24 hours.
The Walk or Visit
The time indicated on your invoice reflects when we expect the walker to arrive at your home. We will always strive to align as closely as possible with your preferred time, taking into account the scheduling constraints for that day. We also keep a record of your acceptable window for the walk’s start time and will consistently aim to arrive within this timeframe. Occasionally, due to unforeseen circumstances (such as vehicle breakdowns, accidents, extremely bad weather, or injuries), this may not be achievable. If the walk time is likely to deviate by more than 30 minutes from what we initially agreed, we will inform you of the issue and advise on the adjusted time for the walk or visit.
We reserve the right to curtail or (under exceptional circumstances) cancel a walk in extreme weather conditions. If it is safe to travel to your home, we will always let your dog out for toilet purposes and then provide alternative enrichment activities for them indoors. If driving conditions are extremely slow (as occurs during road traffic accidents, flooding or heavy snowfall), we will reduce all visit times to 20-30 minutes to ensure that all dogs are visited in a timely manner.
Unless otherwise agreed, all dogs will be exercised using the equipment provided by our client. We respectfully decline to walk dogs on choke chains, half chokes, prong collars, or headcollars as the only point of lead contact out of respect for the comfort of the dog. If a client uses any of this equipment, we will provide a comfortable alternative after discussing this at the initial Meet and Greet or Pre-Care Assessment.
If a client is comfortable with their dog running free off the lead, they must be willing to sign an off-lead disclaimer, whereby the client accepts responsibility for any accident, injury, or loss caused by or to their dog unless we are shown to be negligent. We will always take the utmost care of our clients’ dogs and will never let them off the lead unless in a safe area. All dogs will be walked on a lead unless an off-lead disclaimer form has been signed. Even where a form is signed, individual walker reserves the right to keep a dog on the lead if they are not yet confident of the dog’s recall or off-lead behaviour.
Each dog will be allocated to myself who will carry out all of their care.